Tru by Hilton Martinsburg

I stayed here for one night and had a wonderful experience. The location is excellent, the hotel is very clean, and the service is outstanding. I truly can’t say enough good things about this place. During checkout, a young gentleman named Cameron went above and beyond to help me. I needed to print some work-related documents, and there was an issue with the file. Cameron patiently spent quite a bit of time helping me resolve the problem and made sure everything was taken care of. He genuinely cared and provided exceptional service. I sincerely hope management recognizes and takes good care of Cameron—employees like him make a real difference. I highly recommend staying here if you’re visiting Martinsburg. You’ll feel right at home.

I had a lovely stay here while visiting family. The room was impeccably tidy, with a clean allergy neutral scent. the bed and pillows were comfortable. the furniture is all in great condition and there’s tons of seating options to hang around with your people in the lobby. The front desk staff was welcoming and low key. i will choose this hotel again when coming to the area to stay.

We are so pleased with our stay! The room was not only clean and spacious but also had all the amenities we needed in perfect condition. Good complimentary breakfast. A simple thing, but the excellent water pressure in the shower was a wonderful bonus. We are very satisfied and highly recommend this place to anyone!

Tall Showers! At least 6-8. Tremendous water volume and pressure. TVs on movable mounts makes using HDMI easy. Blinds are built into windows sill for dark nights. Water fountains have bottle filling. Staff were all friendly and helpful. Free Breakfast had great protein, juice and other options. Great location by old mall/Walmart lots of food and drink options.

Our stay was short but very pleasant. We were greeted by Cameron, who was very kind and friendly, very polite and attentive to detail. He explained everything perfectly. The room is what you would expect for the price, a minimalist style (I compare it to the new decor of fast-food restaurants) but understandable given the cost. The soundproofing isn't very good, especially the windows; you can hear almost everything that happens outside, and with wind, it's unbearable. The bathroom has dispensers for the different liquids (shampoo, soap, etc.), something I don't like in new hotels, since thousands of hands touch them, even while showering, ugh. Although visually they were clean. The room cleaning was perfect, nothing to complain about. The television was very good. The breakfast was also in line with what you pay, but very good, and everything was very clean and perfectly arranged. The coffee was top-quality, available 24/7. The hotel looks like it was finished yesterday, impeccably clean and new. I'm giving it the highest rating because of the friendliness and dedication of the staff, the cleanliness, and the convenience of the location. I would lower the score for the engineering and the decor, but the price is commensurate with that, I can't ask for more, it would be unfair. This must be the first hotel in this price range where I don't smell marijuana in the hallways. I loved that. Overall, I recommend it, very good.

This hands down was the cleanest Tru by Hilton I've ever stayed in. Immaculately clean, not a spec of dust in sight. I even checked the AC filter and it looked brand new! Next to a Walmart so not much of a view but if you just need a place to crash for the night (I was driving from Atlanta to Philadelphia), you can't go wrong with this Tru by Hilton in Martinsburg. The breakfast was nice, not a huge selection but definitely filling. Worth mentioning is the shower...super strong water pressure in my third floor bathroom! I rarely give hotels 5 stars as there's always something to complain about but this Tru definitely deserves all 5. Well done!

Overall, everything looks fresh and new, but when we checked in, our room smelled like cigarette smoke. Unfortunately, we didn’t have time to report it to the front desk. We stayed for a few days and then moved to another place. That said, I’m still giving 4 stars, because everything looks clean, fresh, and pleasant overall. The bathroom was especially nice and well maintained. In any case, I do recommend this hotel the price is absolutely amazing, a great value for money. Just please make sure to properly air out the rooms.

Welcoming and vibrant entry. Great games in the lobby and common areas. Staff is very friendly. No coffee or microwave in the room which is a bit odd. All that is in the lobby and common area as well. The luggage carts are awful. Hard to steer, won't hold much and they're few and far between. Shower in the room is fantastic, the beds are comfy and the decor is very current. All in all nice. It seems they went to a college campus and true to replicate a dorm type of atmosphere with the way it is set up overall. An interesting concept. The location is close to stores, restaurants and the interstate, but can be a bit hard to depart from at certain times of the day.